Andex-Adventure - Booking Policies

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RESERVATIONS

 

All reservations and bookings should be submitted in writing by fax (+511-6512202), e-mail or letter. ANDEX ADVENTURE will respond in the same way. The reservation will be held on a tentative basis until deposit is received from the client. All reservations will be guaranteed only upon receipt of such deposit.

 

A - INDIVIDUALS:

An individual reservation is considered to be a number less than or equal to 10 passengers.  A deposit of 40% of the total value will be required with each reservation. The remaining balance will be due 30 days prior to arrival of passenger.

 

B - GROUPS:

A Group is defined as having a number of passengers greater than 10. A deposit of 50% of the total reservation value will be required with each reservation. The remaining balance will be due 75 days prior to arrival of passengers.

 

 

C- INCA TRAIL/ALTERNATIVE TREK

 

In order to make a reservation onto the Inca Trail, we require the following:

 

1) Full Passport Details of each Traveler, i.e. Full Names / Passport No / Nationality / Date of Birth. This is a requirement of the INC (Institute of National Culture) and without these details no reservation can be made.

2) 50% Deposit towards the total of the Trek. This deposit is not refundable. This is to cover your initial registration fees at the INC. We have various payment options available and to speed up your reservation I have attached them for you. You will note that there are Three options of Inca trail, in addition pay attention to book your porters in advance . It is absolutely essential that you also tell us if you will be requiring Porters to carry your luggage as we also need to obtain Permits for our Porters!!

3) 29-14 days, it is not refundable the deposit of 70%

4) 13- 8 days, it is not refundable the deposit of 80%

5) 7days or less, the 100% as deposit is not refundable, please be aware about it

  

PAYMENTS

 

All payments are due in full 30 days prior to departure. Andex Adventure reserves the right to cancel the booking and impose cancellation charges should the payment not be received by the established date. A non-refundable deposit of 40% is due within 15 days after the receipt of our invoice. If a booking is made less then 45 days before the departure date, full payment of the balance must be made before the passenger arrival. Andex Adventure will send the detailed itinerary to The Client within 3 business days of having received the first 40% deposit.

 

The deposit must to be paid to:

 

 

(1) Transfer via PAYPAL on our home page : www.paypal.com

A service fee applies to all transactions and is 6%.

 

Our email account is   This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; Cyril Mouysset

 

 Duration of Taken to Receive Transfer: 1 hour

 

 DO NOT HAVE A PAYPAL ACCOUNT?

 If you do not have a PAYPAL account, you can easily set one up or we can email you a request for funds from our account whereby you can use your Visa Card to make payment to us.

 

 

(2) Transfer via Western Union into the name of CARLA MARLENE BARRIENTOS BURGA, Andex Adventure, Av Paseo Republica 1730, Lima, Peru (Tel:+51 1 6512202). If you use this method, please provide us with the Reference No. that Western Union quotes you for collection purposes. This is an effective way of transferring money across to Andex Adventure as it is almost instantaneous.

 

 You can also transfer online via their website (www.westernunion.com).

 

 Duration of Taken to Receive Transfer: 1 HOUR

 

Note: Western Union has their own commission charges that vary from country to country.

 

 

 

(3) Transfer into our Peruvian Bank Account.

 

 BANK US$

 Under name of ANDEX ADVENTURE SAC
Name of bank: Banco Crédito del Perú BCP
Account number : 194-1201261-1-59
Checking account in US$
Code Swift o ABA es BCPLPEPL
Address: JR Lampa 499 Cercado de Lima

 

BANK EUROS

 

Under name of:ANDEX ADVENTURE SAC

 

Bank: BANCO INTERAMERICANO DE FINANZAS

 

Adresse: Av. Rivera Navarrete Nº 600 San Isidro

 

Swift code: BIFSPEPL

 

Checking account in EUROS: 7000259078.

 

 

 

 There is a $50 admin charge on any funds coming into this account.

 

 Duration of Taken to Receive Transfer: 2-4 WORKING DAYS

 

Note: Please ensure that your Bank Charges are covered by yourself. We need to receive into our account the amount shown above before any bank charges are taken off here.

 

If you hold a Banking Account with MERRILL LYNCH or BANK OF AMERICA please add on another $15 to the commission charge, ie $65. This is because the intermediary Bank is Bank of America and they charge extra for international bank transfers and it is a hidden charge. We are not liable for this.

 

(4) Transfer into our  Euros Account

 

 Under name of Cyril Mouysset ( our Representative in France )
Name of bank: La Caisse d´Epargne
IBAN FR76

Account number 1313 5000 8004 1207 6541 780

BIC

CEPAFRPP313

Address: 96 Avenue du Centre 12160 Baraqueville. France

 

 

 

 

Notes of Deposits and Balances

 

(1) Deposits are based on the following:

 

 

 Flight Reservations:  100% deposit required

 Hotel Reservations: 80% deposit required

 Personal Itineraries: 40% Deposit required

 Inca Trail & Alternative Trek Reservations: 50% Deposit required

 

 Upon sending your deposit please send us an email notifying that you have sent  your deposit and which method you utilised. As soon as we have receipt of funds  

 we will send you an email confirmation. This is your Guarantee of Services.

 

 

 

(2) Final Balances

 We kindly ask that all final balances are to be paid in the following manner:

 

 Inca Trail & Alternative Trek Reservations: 1-2 days prior to trek departure in Cusco

 in US Dollar cash. Please ensure that your Dollar Notes do not have any rips, tears,

 holes in them as these notes are not accepted here in PERU.

 

 Personal Itineraries: 60% balance to be paid 1 month prior to departure date using  

 the same method of transfer utilised for sending the deposit.

 

 

 

 

MODIFICATIONS TO YOUR BOOKING

 

 

Any modifications to the original booking must be confirmed in writing via email. Any costs or charges, which we incur or which are incurred or levied by our service providers as a result of the modification, will be charged to the passenger. Whilst every reasonable effort will be made to accommodate changes and additional requests, availability cannot be guaranteed.

 

SUBSTITUTION OF A PASSENGER

 

 

If any member of a party is prevented from traveling, it may be possible to transfer the booking to another person provided that written notice is given at least 30 days prior to departure. An administration fee of US$50 will be levied plus any costs imposed by ourselves or our service providers. Airlines may impose 100% cancellation charges and the cost of a new ticket.

 

CANCELLATIONS

 

 

 

The Client may cancel the booking at any time. Notice of cancellation must be made in writing to Andex Adventure. If notice of cancellation is received by Andex Adventure 42 days or more prior to departure, only the non-refundable deposit will be retained. The following scale of charges will apply when notice of cancellation is given after the booking is confirmed:

 

No. of days prior to departure written notification received

 

If only part of a booking is cancelled, the remaining party may be responsible for additional charges (e.g. under-occupancy, or single room supplements). If airline flights are cancelled after tickets are issued, change fees, or Airline cancellation fees up to 100% will be applicable and may be in addition to the above cancellation charges.

 

MEDICAL INSURANCE PLAN

 

 

WE STRONGLY RECOMMEND THE USE OF A TRAVEL/ MEDICAL INSURANCE PLAN.

We recommend that you protect yourself with travel insurance covering accident, trip cancellation, and emergency evacuation, available from any travel agency. Our trip costs do not include these kinds of insurances.

Limited insurance is available in Peru with local insurance companies and international travel insurance companies. Daily rates range from $2.00 - $8.00, depending on coverage requested. We prefer not to get involved with supplying these services, since it is easier and less expensive to purchase this kind of coverage abroad, at your point of origin; although we are willing to acquire coverage for you upon request. If a member of the group gets sick or is incapacitated, we take care of him by getting a qualified doctor to him/her, in these cases extra costs are assumed by the individual client, including hospitalization if necessary. In the case of accident and/or necessary emergency evacuation, all expenses will be covered by the individual.

 

COMPLAINTS

 

If a Passenger has a complaint about any of the tour arrangements he/she must bring it to the attention of the Guide or a representative of Andex Adventure at the time so that they may endeavor to rectify the situation. We can only rectify problems if we are made aware of such problems. Failure to complain immediately will prejudice the Passengers right to claim compensation. Should the problem remain unsolved a complaint must be made in writing to ourselves within no more than 14 days of the completion of the holiday.

 

 

RESPONSABILITIES

 

 

ANDEX ADVENTURE reserves the right to modify or withdraw any travel arrangements when deemed necessary, in the best interest of our clients. We reserve the right to refuse, accept or retain any person as a member on any of our trips. Baggage is carried at owner's risk throughout the tour.

 

ANDEX ADVENTURE acts only in the capacity of an AGENT upon the legal conditions that, while exercising every possible precaution, ANDEX

 

It is the responsibility of the Passenger to be in possession of a valid passport, visa permits, proof of inoculations and preventive medicines as may be required for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of ourselves.

 

ADVENTURE is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay or other irregularities which may be caused either through willful or negligent acts or omissions on the part of companies or individuals providing or engaged in transportation, accommodation or other services related to the accomplishment of the tour, or through natural disasters, social upheavals or acts of nature. The company recommends obtaining the following types of insurance in this order: Travel insurance, Life insurance for accidents or incapacity, Medical evacuation insurance.

 

FLIGHTS

Andex Adventure is not responsible about flights cancellation, changes of itineraries or other related to airlines<-->